Communication & Community

We at Tia & Mia Accessories take great pride in providing exceptional customer service and strongly believe in engaging with our customers online, staying connected with them in today's digital age. By following us on social media, you can stay up to date with our latest products, promotions, and trends. Our goal is to create a welcoming and interactive platform where our customers can not only shop but also be a part of our community. We value their feedback and suggestions, as they play a crucial role in shaping our brand. Join us online and become a part of our journey towards excellence!

Delivery

Currently, Tia & Mia only delivers within the UK. As we grow there will be plans to extend the delivery reach.

Tia & Mia Accessories aim to get your order to you within 3-5 business days with the exception of custom orders. Tia & Mia Accessories aim for 4-7 business days for the delivery of custom orders once your order is placed. If you need your custom-sized waist bead in a hurry please contact us first with the waist bead and size you want to see if we can meet your dispatch needs.

Returns

For all online returns please make sure that you do the following:

• Please note that for hygiene reasons we are unable to refund pierced goods (earrings), hair accessories, waist beads, confectionery or cosmetics.

• Contact Tia & Mia Accessories with the reason for return, to see if anything can be resolved and prevent a return of goods.

• The cost of postage is not included with any refund.

• Send them to us exactly as you received them in a new and unused condition within 30 days of receipt (14 days for outlet or sale pieces). If the product seal is broken (where applicable), or labels removed we will not be able to refund you.

• If returning more than one order, please register each order individually and post back each order with the applicable returns label for each order attached to the relevant parcel.

• Please note this does not affect your statutory rights in respect of damaged or defective products.

• The cost for gift wrapping is non-refundable - if you return any gift-wrapping material with your order this cost will not be refunded.

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